Viribuz Hiring - Interview Questionnaire

Interview Questionnaire

First Name *

Last Name *

Email *

Phone *

What Speed of Internet do you have? (Example: Gigabit)

What kind of labtop and/or computer will you be working from? (Example: 2020 MacBook Pro)

How would you describe your work ethic? Give an example.

What kind of distractions do you see as a potential with working from home?

FOR THE FOLLOWING QUESTIONS, Please pick a number 1-5. With the scale going accordingly:
1: Definitley Not
2. Probably Not
3. Maybe
4. Very Probable
5. Definitely

Are you able to sit down for extended periods of time to work?

Are you comfortable talking on the phone for your whole shift to people you have never met?

Will you be okay with someone hanging up on you?

Do you see reaching out to someone who asked for us to contact them as ethically acceptable?

Do you get discouraged easy?

Every shift, there will be performance metrics that you have to hit. Do you think you will be able to handle a high pressure job in terms of hitting these benchmarks?

Scripts are provided for all communication. However, often times we do have to go off script. How comfortable are you handling these situations?

Are you able to maintain compassion while communicating via phone/text/email with our leads/patients, even when the leads are difficult to speak with or seem short with their responses?

If you do not know an answer to a question or need help, how comfortable are you asking for help?

Are you able to receive constructive criticism with a positive attitude and adjust peformance accordingly?

Please write out how you would handle this situation/what would you say?

A lead just called in to see if they had a claim. But your system is slow and it is taking a few minutes to pull up their profile. What would you say to them while you had them on the phone and their profile was loading.

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